For government
Plan, procure and deliver smart mobility that works on the street
Advice and program delivery for councils and state agencies, grounded in years inside operators.
Why an operator's view helps
The decisions that shape a scheme are made before the tender opens.
Fleet caps, operating areas, parking rules, data requirements and safety KPIs are fixed in the specification. Set them well and you get a service residents use and councillors can stand behind. Set them poorly and you can inherit years of complaints, or a contract no operator can deliver well.
We have worked on the other side of the table: preparing bids, running fleets under council permits and reporting against council KPIs. We bring that experience to government, so the program you design is one the market can deliver and you can manage.
2026 Churchill FellowAwarded the NRMA-ACT Road Safety Trust Churchill Fellowship to investigate global best practice in preventing deaths and serious injuries on shared e-mobility. View Adam's Fellowship profile
How we help
We help you design, procure, manage and evaluate smart mobility programs.
Strategy and policy
Micromobility and smart mobility strategies, and practical input to reviews of e-scooter, e-bike and new vehicle rules.
- Strategy and action plan
- Submissions to rule and policy reviews
- Councillor and executive briefings
Scheme design and procurement
Permit or tender model, fleet caps, operating areas, parking, pricing controls, safety and data requirements. Specifications and evaluation criteria that let you compare bids fairly.
- Permit or tender model options
- Specifications and evaluation criteria
- Fleet, area, parking and data settings
Program management
Trials and rollouts run to plan: stakeholder coordination, operator contract management, reporting to councillors and executives, and evaluation built in from day one.
- Program plan and governance
- Operator contract management
- Councillor and executive reporting
Safety and performance
KPIs, reporting requirements and enforcement settings that reduce harm and hold operators to account.
- KPI and reporting frameworks
- Enforcement and penalty settings
- Incident and complaint reporting requirements
Research and evaluation
Trial evaluations, data analysis and international benchmarking, so decisions rest on evidence from here and overseas.
- Trial evaluation frameworks
- Data analysis and dashboards
- International benchmarking
What sets us apart
Operator experience
We have run fleets, written bids and managed council contracts. We can tell you what each setting costs an operator and how the market will respond.
- Cost and feasibility review of draft settings
- Market response briefings
- Specification readiness checks
How we manage conflicts
Because we also work with operators, we treat conflicts strictly.
- We disclose any relevant operator relationship before we start.
- We never advise a government on a procurement in which we support a bidder.
- Information from one client is never used for another.
FAQ
Common questions
How can councils reduce complaints about shared e-scooters?
Most complaints trace back to settings fixed in the permit or tender: where vehicles can park, how quickly operators must fix problems, speed and no-ride zones, and what data the council receives. Getting these right in the specification, and tying them to measurable KPIs, does more than enforcement after launch.
Should a council use a permit or a tender for shared e-mobility?
It depends on the size of the market, how many operators you want and how much control you need over fleet size, operating area and service levels. We set out the options, the trade-offs and what each means for your team before you go to market.
What data should councils ask shared mobility operators for?
Trip volumes and locations, parking compliance, incidents and injuries, complaints and response times, and fleet availability, ideally through an agreed data standard such as the Mobility Data Specification and a regular reporting cycle. We help set requirements that are useful to you and practical for operators to meet.
Do you advise governments and operators at the same time?
We work with both, but never on the same procurement. We disclose any relevant operator relationship before we start, and we never advise a government on a procurement in which we support a bidder.
Planning a scheme, a trial or a re-tender?
Talk to us early. The decisions made before a procurement opens shape every result that follows.